Terms and Conditions
Please take the time to read through this page. If you are non-compliant with any of our terms and conditions, you may not be permitted entry or be asked to leave the festival. If you have any questions, you can contact us at:
INFORMATION
Admission: Entry to the event is by ticket only. Tickets will be available in advance and also on the door, subject to availability. Priority entry will be given to advance ticket holders.
Opening times are: FRI 1800-2230, SAT and SUN 1100-2230. Strictly all festival attendees to have left site by 2300 hrs.
Purchase of Beers & Ciders: The beer and cider bars will operate a token system. No refunds will be given on tokens, please only purchase the quantity you will require. 2 tokens =1/3 pint, 3 tokens = half pint, 6 = 1 pint
Children: Under 18s are welcome but must be accompanied supervised by a responsible adult. Please remember our events can be busy and noisy environments and may not be suitable for small children
Prams and Pushchairs: No prams or pushchairs are permitted in the entertainment tent
At festival purchases: Important notice- KENFEST is a cashless event
Weather: Events will continue regardless of bad weather. The decision to cancel or postpone an event will be made at the discretion of the organisers
Postponement and Cancellation: If we postpone or cancel an event for any reason your tickets will be transferred to an alternative date. No refunds are available in these circumstances
Tickets: When you place an order with us, you are making an offer to purchase tickets. You will receive an email from us acknowledging that we have received your order and confirming whether or not we can accept that order. A contract between us is formed as and when we confirm our acceptance of your offer to purchase tickets
Our contract with you is governed by the laws of England
By placing an order with us, you agree to and accept these terms
You may use our website to place an order by selecting the number of tickets you require and clicking ‘Add to basket’. Complete your Registration Details (name and email address) and click ‘Confirm and Pay’ and you will click through to make a secure payment via the ‘Stripe’ Gateway where you will make your payment in full using any major Debit / Credit card
All ticket prices quoted on our website are in UK pounds and include VAT
Please check your confirmation. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays
There is no guarantee that tickets will continue to be available up to the start of the event. Capacity at each session is limited by licensing conditions and each session may sell out in advance
Tickets are non-refundable
Programme Alterations: Sometimes we may need to make an alteration to the advertised details for the event and often at short notice. If this happens the organisers are not obliged to refund money or exchange tickets
We cannot guarantee that the full range of beers and ciders will be available at all times. This can be due to non-delivery, the beer is not ready or has been finished
Photography and Video: The organisers reserve the right to photograph or video any person attending and use the said images in print, our website and social media channels. Requests for removal of images may be made to us and we will endeavour to remove them from media where possible
Personal Property: Neither the organisers nor the venue management may be held responsible for loss or damage to personal property
Personal Safety: Events can be noisy and busy and attendees should take care when moving about. The organisers will do their best to ensure guests’ safety at all times but accept no responsibility for guests’ personal injury or accident whilst they are attending an event
Covid 19: The organisers will comply with government H&S guidelines at the time of the event. However, the organisers accept no responsibility if you contract Covid 19 or any other viral or bacterial infection at the event
Right to refuse entry: The organisers reserve the right to refuse anyone entry to the venue at their discretion
Anti-Social Behaviour: Anyone found to be causing damage to the venue, the venue infrastructure, causing harm to any other person on site, behaving in an illegal, anti-social or aggressive manner, appearing to be under the influence of drugs or in breach of these conditions will be ejected from the event and may be reported to the police
Bag Searches: The organisers and their volunteers and staff reserve the right to conduct bag searches to ensure everyone’s safety
Glass: No glass can be brought onto site, in addition, gazebos, tented structures, barbecues, fires, cookers, lawn candles or naked flames are not permitted and will be confiscated prior to entry
Alcohol: No alcohol may be brought onto site other than as approved by the organisers. A good range of alcoholic and non-alcoholic drinks will be on sale from our bars
Challenge 25: If you look under 25 please do not be offended if we ask you for proof of age when you buy alcohol. Please bring ID
Drugs: No drugs are permitted on site, including legal highs
Dogs: No dogs except guide dogs.
